Principles Relating to the Processing of Personal Data
We process Personal Information in accordance with the following principles. Personal Information is:
- processed lawfully, fairly and in a transparent manner;
- collected only for specified, explicit and legitimate purposes, and not further processed in a manner incompatible with those purposes;
- adequate, relevant and limited to what is necessary for the purposes for which it is processed;
- accurate and, where necessary, kept up to date;
- kept in a form that permits identification for no longer than is necessary for the purposes for which it is processed;
- processed in a manner that ensures appropriate security and confidentiality, including protection against unauthorised access, loss or damage;
- not shared with any third party except the service providers necessary to deliver the Services; and
- handled with respect for the data subject’s rights to access, rectify, erase (within limits), restrict or object to processing, and to data portability.
What Information We Collect
We collect two categories of information: Personal Information and Non-Personal Information.
Personal Information
Personal Information is information that identifies you or can be used to identify you. It includes:
- Registration details: first and last name, email address, gender, date and place of birth, physical address, identification number and telephone number;
- Government-issued identification: documents you provide so that We can verify your identity;
- Payment information: card number, bank account details and other information needed to process your transactions;
- Proof of address: a supporting document not older than three months;
- Device information: IMEI, MAC address, browser fingerprinting data, IP address and geo-location;
- Voluntary information: communications, live-chat messages and in-game interactions that you choose to provide;
- Telephone calls: calls with Our support team may be recorded and monitored for support, training and security purposes; and
- Information from third parties: credit-history, identity-verification and fraud-prevention data obtained from authorised providers.
Non-Personal Information
Non-Personal Information does not, on its own, identify you. Where Non-Personal Information is linked to Personal Information, We treat it as Personal Information. It includes:
- Technical information: browser type, operating system, language, access times and referring domain;
- Device and connection information: data used to detect fraud and the use of a VPN or proxy;
- Anonymous or de-identified information: information that no longer identifies you, which may be used without restriction, including for advertising;
- Gameplay information: deposits, bets, bonuses, session duration and high scores; and
- Analytics information: usage data, log files, records of user activity and time stamps.
How Do We Use the Information We Collect
We use the information We collect for the following purposes:
- to set up your account and provide the Services, including processing payments;
- to provide gaming and betting services and to deal with your requests;
- to identify and authenticate your access to the Services;
- to communicate with you about updates to the Services;
- to market the Website and Our products, and those of Our partners and affiliates;
- to serve advertisements;
- to carry out research and anonymous analytics;
- to provide support and to troubleshoot issues;
- to investigate violations of Our terms and to comply with the law, a subpoena or a government request;
- to monitor and investigate transactions in order to prevent fraud, abuse of Our terms and money laundering; and
- to audit Our business practices.
Marketing Communications
We send marketing communications where We have a lawful basis or your consent to do so, and in line with your preferences. These communications may be handled by Our internal systems or by third-party marketing partners acting on Our behalf. We may contact you by email, SMS and telephone and, if you have downloaded Our application, by push notification. Marketing content may include promotions, new games, special offers, prizes, events, payment methods and game providers. You may withdraw your consent in whole or in part at any time by contacting customer support. Every marketing message contains instructions for opting out, and you may update your preferences at any time under “My profile” in “My Account”. Please allow up to 72 hours for changes to take effect. After you opt out of marketing, We will still send you service-related and account-related messages.
Cookies Notice
Collecting Information from Cookies
We use cookies to collect information such as your IP address, operating system and browser type for system administration and for aggregate statistical purposes. A cookie is a small file placed on your browser or on the hard drive of your device. Some cookies are essential to the operation of the Website.
What Are Cookies
Cookies are small text files stored on your device. They are not viruses and cannot harm your device. We use them to improve your experience of the Website.
Types of Cookies
We use the following categories of cookies:
- Strictly Necessary cookies: required for the Website to function and to allow you to move around it and use its features;
- Performance cookies: collect aggregate information about how visitors use the Website so that We can improve how it works;
- Functionality cookies: remember the choices you make, such as your language, to provide a more personalised experience; and
- Targeting or Tracking cookies: record your visit, the pages you view and the links you follow in order to make the Website and Our advertising more relevant to you.
Targeting and tracking cookies may collect technical data including device type, operating-system version, MAC address, IMEI and advertising identifiers, browser type and language, referring and exit pages, platform type, the number of clicks, domain names, landing pages, the pages viewed and the time spent on them, and the game state with the relevant date and time. This information may be connected to your account user ID.
How to Manage Cookies
You can manage or disable cookies through your browser settings. Guidance is available for Google Chrome, Mozilla Firefox and Safari, and general information about cookies is widely available online. Please note that disabling cookies may limit the features available to you. On a mobile device you may need to consult the device manual to manage cookies.
Sharing of Data
We do not sell or rent your Personal Information. We share data only with trusted third parties, and only where this is necessary, namely: game providers, who receive your username and IP address in order to deliver games; payment providers and related service providers, who process your transactions; marketing partners, who receive your contact details where you have consented; and governmental or regulatory authorities, including law-enforcement agencies and courts. Where We are required to disclose data to an authority, We will attempt to notify you in advance unless We are prohibited from doing so or there is an emergency, and We may dispute any demand that We consider disproportionate.
We also share data with the providers of Our client-communication software, such as email and live chat, and with fraud-verification tools, where We are under a legal obligation to do so. All such third parties are bound to respect the security of your data, to act only on the Company’s instructions as data controller, may not use your data for their own purposes, and receive no more data than is necessary.
Data Transfers
Your Personal Information may be transferred to, and stored at, a destination outside the European Economic Area (EEA), and may be processed by staff operating outside the EEA. By browsing the Website, communicating with Us or submitting your data, you acknowledge and agree to this transfer, storage and processing, and to the transfer of your data to authorised recipients outside the EEA. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely, in accordance with this Policy, and that adequate safeguards are in place to protect it.
How Long Do We Keep Your Information
To meet Our legal obligations in relation to fraud, taxation and anti-money laundering, We keep account information for up to ten (10) years after an account is closed. When you close your account, it is marked as “closed” and your information is held securely until the applicable retention period ends, after which it is securely destroyed.
Your Rights
Subject to applicable law, you have the following rights in relation to your Personal Information.
Right of Access and Rectification
You may submit a data subject access request to obtain a copy of the Personal Information We hold about you, free of charge, and to ask Us to correct any inaccurate data. Requests may be made to Our Data Protection Officer or to customer support.
Right to Erasure (“Right to Be Forgotten”)
You may ask Us to erase your Personal Information where, for example, it is no longer necessary for the purposes for which it was collected, you withdraw the consent on which the processing is based, you object to the processing, or the data has been unlawfully processed. This right is subject to the mandatory retention periods imposed by EU or local laws.
Right to Restrict Processing
You may ask Us to restrict the processing of your Personal Information, for example where you contest its accuracy, where the processing is unlawful but you do not want the data erased, or where you have objected to processing pending verification of Our legitimate grounds.
Right to Data Portability
Where processing is based on your consent or on a contract, you may ask to receive the Personal Information you have provided in a structured, commonly used and machine-readable format, or to have it transmitted to another controller where technically feasible.
Right to Unsubscribe from Direct Marketing
You may unsubscribe from direct marketing at any time through customer support, under “My profile” in “My Account”, or by using the unsubscribe link in any marketing message. Please allow up to 72 hours for the change to take effect. Service-related and account-related messages will still be sent.
Right to Object
You may object, at any time, to the processing of your Personal Information that is based on Our legitimate interests.
Rights Related to Automated Decision-Making and Profiling
We may use automated processing, including profiling, in limited situations, such as tailoring products to you, detecting fraud and opening an account. The right not to be subject to a decision based solely on automated processing does not apply where the processing is necessary for entering into or performing a contract, is authorised by law, or is based on your explicit consent.
Security
We use industry-standard 128-bit SSL data encryption to ensure that all transactions, including deposits and withdrawals, are secure, and to protect your information while it is in transit between you and the Casino. We are committed to keeping your personal and financial information confidential and to applying appropriate technical and organisational measures to safeguard it against unauthorised access, loss or misuse.
Age Restriction and Responsible Gambling
The Services are provided only to persons aged 18 years or over, and We do not knowingly collect Personal Information from anyone under that age. We are committed to responsible gambling. If gambling stops being enjoyable, support is available through Our Responsible Gambling tools and, in Australia, through Gambling Help Online on 1800 858 858 and the national self-exclusion register, BetStop.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and We recommend that you check it frequently. If you do not agree with a change, We recommend that you contact the Casino or Our Data Protection Officer. Your continued use of the Services after a change has been posted constitutes your acceptance of the updated Policy.